Privacy Policy

Last updated: 10 September 2026

PermaSteel Fencing respects your privacy and is committed to protecting the personal information you provide to us.

This Privacy Policy explains how we collect, use, disclose, store and protect personal information when you use our website, request a quote, contact us, create an account, interact with our products or services, or otherwise deal with PermaSteel Fencing.

Where applicable, we handle personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

1. Personal information we collect

The types of personal information we may collect include:

• your name;
• email address;
• telephone number;
• residential, delivery, installation or project address;
• postcode, suburb, state or region;
• information you provide when requesting a fencing quote;
• fence measurements, colour selections, gate selections and other project specifications;
• contractor or installation requirements;
• account or login details if you create an account;
• information contained in enquiries, emails or other communications with us;
• transaction, cart or order-related information where applicable;
• IP address, browser type, device information and website usage information; and
• any other information you voluntarily provide to us.

We generally do not seek to collect sensitive information unless it is reasonably necessary and permitted by law.

2. How we collect personal information

We may collect personal information when you:

• complete a contact, quote or contractor enquiry form;
• use our fence builder, colour selector or other interactive tools;
• add products or configurations to your cart;
• create or use an account;
• place an order or proceed through checkout;
• contact us by telephone, email or through the website;
• subscribe to communications from us;
• interact with our website, advertisements or digital services; or
• otherwise provide information directly to us.

We may also collect technical and usage information automatically through cookies, analytics tools and similar technologies.

Where practical, we collect personal information directly from you.

3. Why we collect personal information

We may collect, hold and use your personal information to:

• respond to enquiries;
• prepare and provide quotes;
• process fence configurations and product selections;
• connect customers with suitable contractors or installers;
• provide products and services;
• administer customer accounts;
• process orders and transactions;
• arrange delivery, installation or follow-up services;
• provide customer support;
• communicate with you about your enquiry, quote, order or project;
• improve our website, products and services;
• understand how visitors use our website;
• maintain website security and prevent misuse;
• comply with legal, regulatory and record-keeping obligations; and
• send marketing communications where you have consented or where otherwise permitted by law.

4. Fence builder and quote information

When you use the PermaSteel fence builder or request a quote, we may collect information about your proposed fencing project, including:

• fence length;
• panel and frame colours;
• number of panels;
• gate requirements;
• location;
• contact details; and
• other information relevant to preparing or facilitating a quote.

This information may be used to prepare your enquiry, provide pricing or product information, or pass relevant details to an authorised contractor or service provider where necessary to respond to your request.

5. Disclosure of personal information

We may disclose personal information to third parties where reasonably necessary to operate our business or provide our services, including:

• authorised PermaSteel contractors or installers;
• delivery and logistics providers;
• website hosting and IT providers;
• payment or transaction service providers;
• customer relationship management providers;
• email and communications providers;
• analytics and advertising providers;
• professional advisers such as accountants, insurers or lawyers; and
• government agencies, regulators or law enforcement bodies where required or authorised by law.

We do not sell personal information to third parties.

Where we refer an enquiry to a contractor, we will only provide information reasonably necessary for that contractor to respond to your enquiry or provide the requested service.

6. Cookies and website analytics

Our website may use cookies and similar technologies to help the website function, remember user preferences, analyse website traffic and improve the user experience.

Cookies may collect information such as:

• IP address;
• browser and device information;
• pages visited;
• time spent on the website;
• referral source;
• interactions with website features; and
• session or cart information.

We may use third-party analytics or advertising services that also use cookies or similar technologies.

You can usually control or disable cookies through your browser settings. Disabling cookies may affect the operation of some parts of the website, including cart, account or interactive features.

7. Direct marketing

Where permitted by law, we may use your contact details to send you information about PermaSteel products, services, promotions or updates that may be relevant to you.

You may opt out of marketing communications at any time by:

• using the unsubscribe function contained in an email; or
• contacting us directly.

Opting out of marketing communications will not prevent us from sending communications necessary to manage an existing enquiry, quote, order or customer relationship.

8. Storage and security

We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification and disclosure.

Personal information may be stored electronically using website systems, cloud services, email systems, databases or other business systems.

While we take reasonable precautions to protect information, no method of transmission or electronic storage is completely secure.

Where personal information is no longer required and we are not legally required to retain it, we will take reasonable steps to destroy it or de-identify it.

9. Overseas disclosure

Some of the technology and service providers we use may store or process information outside Australia.

This may include providers of website hosting, cloud infrastructure, analytics, communications or other digital services.

Where required by applicable privacy law, we take reasonable steps in relation to overseas disclosures of personal information.

The countries in which information may be processed can vary depending on the service providers used from time to time.

10. Accessing or correcting your information

You may request access to personal information we hold about you or ask us to correct information that is inaccurate, incomplete or out of date.

To make a request, please contact us using the details below.

We may need to verify your identity before providing access or making changes.

In some circumstances, we may be permitted by law to refuse access. If this occurs, we will generally explain the reason for the refusal where required.

11. Privacy complaints

If you believe we have mishandled your personal information or breached your privacy rights, please contact us using the details below.

Please provide sufficient information for us to understand and investigate your concern.

We will review privacy complaints and respond within a reasonable period.

If you are not satisfied with our response, you may be entitled to contact the Office of the Australian Information Commissioner (OAIC).

12. Third-party websites

Our website may contain links to third-party websites or services.

We are not responsible for the privacy practices, content or security of third-party websites. We recommend reviewing the privacy policy of any third-party service before providing personal information.

13. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, website, technology, service providers or legal obligations.

The current version will be published on our website with the date it was last updated.

14. Contact us

For questions about this Privacy Policy, requests to access or correct personal information, or privacy complaints, please contact:

PermaSteel Fencing

Website: www.permasteelfencing.com.au